Returns and Refund 

We hope you will love your new Rytme goods, but if it is not quite right for you, then we are here to make the return and refund process smooth. 

If you wish to cancel a purchase, then we will need to receive your refund request and the returned goods within 14 days from when you have received the goods. Shipping costs for returns are paid by the customer. 

All items must be returned in the same condition they were in upon your receipt. This means that the items must not be damaged, soiled, washed, altered, or worn (other than to try the item on). If the product has been tested additionally, we will have to consider it used, which means that it will not be accepted for reimbursement and will be sent back to you at your own expense. All labels or tags must be intact, and each item must be in the original packaging. 

Note, you cannot cancel the purchase by refusing to receive the goods unless giving us notice via e-mail info@rytmesport.com in advance. 

Step 1

If you wish to return a product and receive a refund, please email us at info@rytmesport.com and write “return + order number” in the subject space. 

In this email please include the following information: 

Product name:

Size of return: 

Your name: 

Address: 

Phone number:

Email: 

Step 2

Upon receiving our confirmation on your return request, please ship the goods to us. Note we only accept returns sent directly to the address below:

Rytme Sport APS
Guldbergsgade 71 3 tv., 2200 København N - DK
Att: “Return”

We advise your return shipment to have a traceable service, so it can be located. The goods are in the customers responsibility until Rytme Sports ApS has received the goods at our office location. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by Rytmesport.com. 

All successfully returned items will be credited to the credit card used to originally purchase the items. Please note it can take up to 10 business days for the refund to appear in your account.

 

Claims

If you experience a manufacturing defect on a product then please reach out to us immediately, before washing or using the product. 

Send us a picture and a description of the defect to info@rytmesport.com. Please write “ Claim + your name + order #” in the subject space. 

We will immediately take action and decide if this is a manufacturing effect or consequences of how the product has been treated. Rytme Sport ApS has the authority to make this decision. 

If it is concluded the product has a defect then we will replace it for another product if we have it in stock or reimburse the full price of the products (ex. shipping costs from the first purchase) Rytme Sport ApS will in this case cover the additional shipping cost associated with the return/refund.